This policy explains how to request the deletion or deactivation of a Dimark Portal account, what happens when an account is deleted, and how personal and business information is handled.
1. About Dimark Portal
Dimark Portal is a business application operated by Dimark Limited. It is designed for authorised Dimark employees, sales representatives, managers and office staff to manage business-related activities, including customer registrations and trade account applications.
Customers do not normally create or manage Dimark Portal login accounts themselves.
Company details
Dimark Limited
Company number: 04996865
Unit 4 & 5 Advent Business Park
14 Advent Way
Edmonton
London N18 3AL
United Kingdom
Email: info@dimarkltd.co.uk
2. How to Request Account Deletion
Authorised Dimark Portal users can request the deletion or deactivation of their account at any time.
To submit a request, please contact:
Email: info@dimarkltd.co.uk
Subject: Dimark Portal – Account Deletion Request
Please include sufficient information to allow us to identify your Portal account, such as your name and associated work email address.
Once your request has been reviewed and, where necessary, your identity verified, Dimark will take appropriate steps to deactivate or delete your account.
Account access may also be removed automatically or administratively when:
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An employee or sales representative leaves Dimark.
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A user's role no longer requires Portal access.
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An account is replaced or becomes inactive.
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Access is withdrawn for security or administrative reasons.
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Dimark determines that continued access is no longer appropriate.
3. What Happens When Your Account Is Deleted?
When a Dimark Portal account is deleted or deactivated:
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The user will no longer be able to sign in to Dimark Portal.
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Access to Portal features and associated business functions will be removed.
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Locally stored authentication credentials and application data associated with the user's access may be deleted or made inaccessible in accordance with Dimark's security and device-management procedures.
Important: Deleting a Portal login account does not automatically delete business records created, submitted, approved or processed through the application.
Dimark may retain business information including:
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Customer registration records and trade account applications.
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Signed agreements and personal guarantees.
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Customer signatures and supporting documents.
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Identification and verification documents.
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Credit assessments and fraud-prevention records.
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Transaction histories and account information.
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Audit logs and records of application submissions or approvals.
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Other records required for legitimate business, contractual, legal or regulatory purposes.
These records form part of Dimark's business and compliance documentation and are managed separately from individual Portal login accounts.
4. Customer Trade Account Closure
A Dimark customer trade account is separate from a Dimark Portal user account.
Customers wishing to close their trade account or terminate their trading relationship with Dimark should contact:
Email: info@dimarkltd.co.uk
Closing a customer trade account does not necessarily result in the immediate deletion of all associated information.
Certain information may need to be retained for:
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Accounting and tax obligations.
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Administration and recovery of outstanding balances.
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Credit assessment and fraud prevention.
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Customer due diligence.
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Contractual and legal obligations.
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Establishment, exercise or defence of legal claims.
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Business administration and audit requirements.
Information will be retained only where there is an appropriate lawful basis or legal requirement.
5. Requesting Deletion of Personal Information
Individuals may separately request the deletion of personal information held about them, where they have the right to do so under applicable data-protection legislation, including the UK General Data Protection Regulation (UK GDPR).
To make a personal-information deletion request, contact:
Email: info@dimarkltd.co.uk
Subject: Personal Data Deletion Request
Please provide enough information for Dimark to identify the personal information concerned.
Please note: The right to erasure is not absolute. Dimark may be legally required or otherwise entitled to retain certain information, including information necessary for:
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Compliance with legal or regulatory obligations.
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Accounting, taxation and financial recordkeeping.
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Administration of existing agreements or guarantees.
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Verification or recovery of outstanding amounts.
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Fraud prevention and credit-risk management, where lawful.
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Establishment, exercise or defence of legal claims.
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Other purposes supported by a lawful basis and consistent with applicable data-protection law.
Where information cannot be deleted, Dimark will retain only what remains necessary and will restrict access or securely dispose of it when it is no longer required.
6. Information Stored on Devices
Dimark Portal supports offline operation.
While a customer registration is being completed or awaiting submission, information may be temporarily stored in the application's private storage on an authorised Dimark iPhone or iPad.
This may include:
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Customer registration details.
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Supporting documents.
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Signatures.
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Other information required to complete an application.
Following successful submission, the registration becomes restricted from normal access by the sales representative.
Submitted registration information stored locally is normally removed automatically after Dimark's configured retention period.
Current standard local retention period: 30 days after successful submission.
Information may be removed earlier where appropriate.
Deleting locally stored information or removing the application from a device does not necessarily delete corresponding records held securely in Dimark's central business systems.
7. Identity Verification
For security and data-protection purposes, Dimark may request additional information to verify the identity of anyone requesting account deletion or personal-information removal.
This helps protect against unauthorised access, disclosure, alteration or deletion of information belonging to another individual or business.
8. Processing Times
Dimark aims to review and process account-deletion requests as soon as reasonably practicable.
Requests relating to personal information under applicable data-protection legislation will be handled within the legally required time limits.
Certain information may remain in secure system backups for a limited period before being overwritten or securely deleted according to Dimark's backup and data-retention procedures.
9. Contact Us
For any questions relating to:
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Dimark Portal account deletion or deactivation.
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Customer trade account closure.
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Personal-information deletion.
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Data retention and account access.
Please contact:
Dimark Limited
Unit 4 & 5 Advent Business Park
14 Advent Way
Edmonton
London N18 3AL
United Kingdom
Email: info@dimarkltd.co.uk
10. Privacy Notice
For further information about how Dimark collects, processes, stores, protects and retains personal information, please read our:
This Account Deletion Policy should be read alongside the Dimark Portal Privacy Notice.
